We get it, sometimes we order something and when it arrives it’s not what we actually wanted. So if you change your mind about an item once you have received it, we completely understand. We have a 14-day money-back guarantee with proof of purchase.
We just have a few simple rules:
We want to make this part as easy for you as possible.
On the very rare occasion that you are not 100% happy with the quality of your purchased item(s) or there is an issue with your order, then we will do everything we can to rectify the problem.
Our goods come with guarantees that cannot be excluded under the New Zealand Consumer Law. You’re entitled to a replacement or refund for a major failure, and also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality but the failure does not amount to a major failure.
We will accept product returns and provide you with a replacement, refund, or repair where:
Our team will communicate with you whether a refund, exchange, repair or replacement is available. Just drop us an email at firstname.lastname@example.org and we can go from there.
If you paid for your item(s) via Afterpay or Laybuy, please refer to their Refunds / Returns Procedure.