Here's a list of our frequently asked questions. If you cannot find the answers you're looking for below, feel free to chat with us on our live chat.

Yes! We have a showroom and warehouse you can pick up items from in Hamilton.

15 The Boulevard, Te Rapa, Hamilton.

Select the click and collect option at checkout and we will send you an email when your order is ready for collection.

If we have sold out of something, flick us an email or chat to us on our live chat (during business hours) and we can advise of future stock availability.

All DBs and plates are sold individually. If you are after a pair, then please ensure you have changed the quantity to two.

Yes. We have a 14 day right of return. The item must be returned unused and contain all original packaging with instruction manuals.

Items that we sell on clearance cannot be returned, unless they are faulty. This is so we can make room in our warehouse for new gear!

You can return an item within 14 days of receiving your order as long as it is unused and is returned with all original packaging and any accompanying manuals. Simply email our team at sales@thefitnessdepot.co.nz and we will send you our Returns Form.

Please note that we have the right to decline a return upon receipt and inspection, but we will communicate with you should this happen.

Each piece of our equipment has a product-specific warranty. Please check out the "additional information" section on the product you are after or get in touch
with our team.

We are all human and sometimes mistakes happen. Please flick us an email at sales@thefitnessdepot.co.nz and we will sort it out.

We freight nationwide in New Zealand. If you are outside NZ, then please contact us first before placing an order.

We have worked very hard to ensure we have low shipping costs. The cost of shipping is based on weight and the dimensions of the item. Large or bulky/heavy items will most likely be shipped on a pallet to minimise freight costs. Sometimes we may also split your order into separate deliveries if it enables us to give you a better delivery price.

Delivery times vary by postcode. We aim to get your order out the door within 2 business days of receiving your order. For large and items over 25kg we use a freight carrier. For smaller items up to 25kg we will send your order via our courier network. As soon as we have dispatched your order we will send you tracking details.

We accept Visa and Mastercard debit or credit cards. We also offer Afterpay, Laybuy, Gem Visa and Gilrose Finance to make it easier for you to get the gear you want and spread those payments out. Learn more

All pricing on our website is in NZD. If your credit or debit card use another currency, then you will be charged in NZD. Your bank will apply the corresponding conversion rate of the currency you choose.

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