TFD | SHIPPING
ALERT LEVEL 4:
During Alert Level 4 we are able to dispatch some orders via contactless courier, with a few conditions:
- If your order is under 25kg.
- If your order is over 25kg, we could look to split your total order into separate packages, but there will be an additional shipping cost. If you want your goods quickly, please contact us. email@example.com
- We are dispatching orders on Monday 23 August and later next week. Please be patient with us while we adhere to the restrictions and rules around Alert Level 4.
- Any large orders for racks, benches etc we will dispatch these as soon as we are able. We will be in contact with you to give you approximate dispatch dates. We appreciate your patience.
- Click and Collect Orders are strictly not available under Alert Level 4.
DELIVERY & CLICK/COLLECT OPTIONS
We offer nationwide shipping throughout New Zealand for all of our items, as well as click and collect from our Hamilton-based warehouse.
For smaller items and items under 25kg your items will be delivered by courier.
For larger items and items over 25kg your items will be delivered by carrier.
To calculate how much shipping will be, add all your items to your shopping cart and then select your region and postcode. The cost will be calculated on the total weight of your cart and your location in New Zealand.
We have worked with our shipping partners to ensure we are offering you the very best shipping prices that we can.
- Orders placed on the weekend or a NZ public holiday, will be processed on the next business day.
- You can select to click and collect your item from our warehouse at 15 The Boulevard, Te Rapa, Hamilton. You will receive an email when your order is ready to be collected.
- For delivery of equipment please allow 2-5 days approximately. Delivery to rural addresses normally takes an extra 1-3 days. Delivery times of orders may vary.
- Orders are sent via our network of courier and carriers, and unfortunately we cannot be guaranteed on a specific date at a specific time.
- All orders are shipped using Track and Trace. You will receive tracking details for your order.
- Where possible, orders are delivered securely to your doorstep only (access dependent).
- Door to door standard delivery service requires easy access to ground level only (no stairs).
- Some customer assistance may be required at time of delivery for heavier items or bulk orders.
- Extra charges will apply for all non-standard deliveries and must be organised and paid for before delivery is made.
- Before signing the trucks delivery docket please inspect your items thoroughly for any signs of damaged packaging. Write any noticeable damages on the delivery docket and then sign it. Please take a photo of the damaged packaging too. Please then notify us within 24 hours of delivery with any damages.
- Special instructions can be added at checkout for more information on delivery i.e. narrow driveway, rear access. We will then contact you with anything that may cause issues with your delivery.
- Assembly is not included as standard. If you would like to inquire about assembly of your order, please contact us.